Here are some things to know before you visit us that will make your appointment go smoother, faster and result in fewer errors. The first and most important thing to know is that building, remodeling and repair can be stressful, but always rewarding.
- If you have blue prints, by all means bring them!
- We work with walk in customers, but making an appointment assures you will get undivided attention.
- Plan ahead. Most of the items we sell are ordered specifically for you. Delivery can range from days to weeks. Your salesman can give you an estimate, but it is just an estimate. It is best not to schedule your installer until you have your merchandise in hand and have inspected it. The Customer that tries to synchronize global manufacturing, common carrier shipping, and their installers schedule with an upcoming party will tear their hair out. Keep a sense of humor and you will have a completed project to be proud of!
- Bring along photos or websites of products or styles you like. It is much easier to communicate with pictures rather than words.
- It can be expensive to change your mind. Most of our suppliers charge restock fees to return products. Knowing what you want will reduce your stress not your bank account.
- Measure twice and then go back and check your measurements.
- Take photos of the inside, outside and edge of door and inside of door frame (showing the metal plate). Get measurements of door thickness and backset (distance from the edge of the door to middle of the hole) and size of the hole(s). We need to know the measurement of the stile (flat surface where the door knob is actually mounted). If there are 2 holes, give us the measurement from center to center of the 2 holes.
- Tell us if there is any glass, molding or insets on the door. If you have multi point hardware, we need to know the name of the door manufacturer and the manufacturer of the mechanism.
- Supply a count of how many you need and the handing (which way does the door open). Note which side the hinges are and does it swing towards or away from you.
- If you need hinges, bring us the door height, thickness and the aprox weight as well as if you have a wood or metal frame. If replacing existing hinges, bring in a template showing size, radius of the corner and hole pattern - or better yet-bring in one of the old hinges.
- Buying a toilet? Measure from the finished wall to the bolts. That measurement is important to us. Do you have a counter top over the toilet and if so, what height is it? If you have carpet, make a note of the "footprint". Is there a door that will swing into the toilet?
- Buying a tub? Tell us the measurements you have available. If new tile or walls are going in, that measurement might change-let us know. Let us know where the drain is. Is the tub filler going on the wall or the deck? If it is on the deck-give us the measurements available.
- Replacing a faucet? Measure how far the holes are apart from each other and also measure how much space is there from the back splash and what is the measurement to the sink opening?
- If you are trying to replace a part, bring the old part in. There are a bazillion options out there. You trying to describe it to us is a pretty sure way to get something that doesn't fit.
